Question 1

What time will the transfers be to/from the racecourse each day?

Accepted Answer

Racecourse Transfers - All of our hotels include racecourse transfers, each night booking includes one transfer which automatically starts on the day of arrival, if you would prefer to change this to the following day please let us know. If you require an additional transfers, this is available at booking stage. Our transfers will aim to get to the racecourse around 'gates open' stage and will leave 45 mins after the last race. Our coaches will benefit from VIP parking at the racecourse.

Question 2

What time is check in at the hotel?

Accepted Answer

Check In times differ per hotel, times will be available via your itinerary.

Question 3

Can I leave my bags at the hotel before check in?

Accepted Answer

Yes, all our hotels will offer to store your luggage on the day of arrival while you enjoy your race day.

Question 4

Do you send the tickets out via post?

Accepted Answer

No, your tickets will be issued at the hotel on race day.

Question 5

I need an accessible room, how do I let the hotel know?

Accepted Answer

Please let us know and we will request this via the hotel.

Question 6

Can I make a change to my booking after it has been sent?

Accepted Answer

We will do our best to change your booking but due to high demand this will be based on availability.

Question 7

When is the final payment due?

Accepted Answer

Final payment is due 9 weeks prior to the event (w/c 5.1.26)

Question 8

Is there a dress code for each day at the races?

Accepted Answer

We will inform you of the dress code (if applicable) on the itinerary.

Question 9

When will I receive my documentation for all details?

Accepted Answer

Your confirmation will be issued at the time of booking, the full itinerary will be sent approx. 2 weeks before the event.

If any of your contact details change between time of booking, and time of the event please let us know so we can send the documents correctly.

Question 10

If I booked hospitality, who should I inform of dietary restrictions?

Accepted Answer

Please inform us of any dietary restrictions at time of booking for all members of your party.

Question 11

Does my hotel stay include breakfast?

Accepted Answer

All of our hotels include breakfast in the price of your stay. (Not applicable to the Travelodge options)

Question 12

Is there parking at my hotel, and does it have a cost?

Accepted Answer

We have done our best to restrict any further costs relating to the hotels, but please check your itinerary for parking costs.

Question 13

Who do I contact for information about my booking?

Accepted Answer

All bookings are handled by Venatour Racing and NOT The Jockey Club or Cheltenham Racecourse, please email racing@venatour.co.uk or call 01242 650192 with any questions.

Question 14

Can I add an extra night stay at my hotel?

Accepted Answer

Yes, if you cannot find the dates you require please contact us we will do our best to facilitate any extra rooms nights.

Question 15

Do I need travel insurance for this trip?

Accepted Answer

Yes, we recommend taking out travel insurance.

Question 16

I’d like to add hospitality, but I have already completed my booking, can I add it separately?

Accepted Answer

Yes, no problem. Please contact us on racing@venatour.co.uk to book any additional requirements.

Question 17

I’d like a helicopter transfer to the racecourse, are there specific hotels I need to stay at?

Accepted Answer

Yes, we have a range of hotels that we can offer helicopter transfers, please see the descriptions to see if your hotel as this option.

Hotels include:
Hilton Puckrup Hall & Golf Club
De Vere Tortworth Court
Lords of the Manor Hotel

Question 18

Will there be a Venatour Racing Rep at the racecourse who I can talk to?

Accepted Answer

Yes, we will have staff on all coaches and at the racecourse to assist all our guests.

CHELTENHAM FESTIVAL - FAQS

Frequently asked questions